Quality and Performance
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At the National Logistics Group, our quality and performance are driven by our experience and expertise. As a nationwide provider of white glove, over the threshold deliveries and forward stocking solutions since 1998, we have the track record and processes in place to prove it.
Our dedicated focus on our customers is clear. We solve the most complex delivery challenges with an on time delivery rate of more than 99 percent to ensure our customers receive caring and expert service.
ISO 9001 2008 Certification
Our processes are certified to the international standards of ISO 9001 2008 to increase productivity and help reduce costs by minimizing waste and errors. Standards are based on quality management principles that include a strong customer focus, detailed process approach, and continuous improvement to comply with standards measured by monthly audits.
The ISO quality management system ensures customers receive consistent and quality service to improve their business performance and supply chain efficiency. Delivery recipients receive a high level of service, reinforcing our clients’ hard-earned positive brand reputations.
Dedicated Customer Service and Ongoing Training
- Single call, one invoice solutions for deliveries anywhere in the United States, all from dedicated customer service representatives available 24/7/365
- Service level agreements (SLAs) are met with less cost and effort and delivery recipients receive a high level of service